Privacy Policy

Effective Date: 5-22-2025

1. Overview

Villoura (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and safeguard your information when you visit Villoura.com, use our services, or communicate with us.

2. Information We Collect

• a. Personal Information:

- Name, email address, phone number

- Billing and payment information

- Booking dates and property preferences

- Identification (only when required for rental verification)

• b. Technical Information:

- IP address, browser type, device details

- Site usage data via cookies and analytics tools

• c. Communication Data:

- Emails, texts, or messages you send us

- Responses to surveys or inquiries

3. Legal Basis for Processing Personal Data

• We process personal data based on one or more of the following legal bases:

- Consent

- Contractual necessity

- Legal obligation

- Legitimate interests

4. How We Use Your Information

• - Process and manage bookings

- Communicate with you about your reservation

- Provide customer support and concierge services

- Improve our website and services

- Comply with legal obligations

- Send updates, promotional offers, or newsletters (only with your consent)

5. Sharing Your Information

We may share your information with:

- Trusted third-party service providers (e.g., housekeeping, concierge, payment processors)

- Legal authorities if required by law

- Our affiliates and business partners, only as needed to fulfill your request

We never sell your personal information.

6. Cookies & Tracking

Villoura.com uses cookies and similar technologies to enhance your browsing experience. You can control cookies through your browser settings.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Security

We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, alteration, or disclosure.

9. International Data Transfers

Your personal data may be transferred to and maintained on servers located outside your jurisdiction. We take steps to ensure that such data transfers comply with applicable data protection laws and that your information remains protected.

10. Your Rights

You may:

- Request access to your personal data

- Ask us to correct or delete your data

- Restrict how your data is used

- Receive your data in a structured format

- Object to data processing

- Withdraw consent to marketing emails at any time

To exercise these rights, contact us at hello@villoura.com.

11. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If you believe a child has provided us with information, please contact us so we can delete it.

12. Third-Party Links

Villoura.com may contain links to third-party sites. We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy periodically. We encourage you to review it whenever you use our site.